Friday, September 16, 2022

For Lamour Day Dress from Ivory Sheep

In light of my recent post about the shocking lack of decent customer service at some of the major companies in the world, I thought it only fair to bring a balanced view to the discussion by highlighting one of the places I shop where the customer service is outstanding, IvorySheep.
Based in Ontario, Canada and founded by highschool sweethearts Michael and Mackenzie, Ivory Sheep is for everyone who marches to the beat of their own drum.  Not just for black sheep, but for the those who feel like they're even the odd ball among the black sheep, the Ivory Sheep, if you will. That's the sort of train of thought that speaks to me very personally.
Ivory Sheep carries top brands like Selkie, Maison Amory, and Love Shack Fancy, but their customer service is where they really shine.  Mackenzie inspects every piece they get in stock to make sure it meets their quality standards.  That is a great comfort if you've ever read some of the horror stories from people who got dresses with holes or stains and couldn't get a refund.
The first time I ordered from Ivory Sheep, it was a Selkie pre-order and I didn't really know what to expect.  As the weeks slipped by I began to get nervous, so I sent an email to Mackenzie on a Saturday morning, not expecting a response from customer service until Monday afternoon.  Within minutes she had replied and reassured me that pre-orders were still in the works and not to worry.  She then asked for the date by which I needed the dress, so I told her, thinking it was far enough away that she didn't need to worry about it.
More weeks slipped by and the date approached so I reached out again.  Pre-order production was still moving at a snail's pace, but she told me she'd do everything she could to get it to me in time, and true to her word, she reached out to Selkie and asked them to ship it to me directly to save time so that I could have my dress when I needed it.
All I could think after reading her messages was, "Wow, it's nice to know there are people like this in the world, who will go the extra mile, not because they have to but because they care."  I've been a loyal customer ever since.
There were only a couple of things that tickled my fancy from Selkie's Paper Moon Collection (by the way, Paper Moon has been one of my favorite movies since I was a little girl, so it only seems fitting to have a dress or two from this collection), but this For Lamour Day Dress was definitely at the top of that short list, followed by a surprise crush on a dress I didn't even notice right away.  More about that dress on the way.
For now, though I do adore this dress and I am ever so grateful to IvorySheep for being a place that I can trust in a world that sometimes seems rather short on ethical businesses and kind people.  Keep up the amazing work!


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